by Mixcder Support
Intro
Mixcder provides a straightforward warranty that is processed in the most hassle-free way possible. The full range of Mixcder products are covered by a 30-day worry-free return and 12-month manufacturer warranty for all customers and 18-monthes warranty for members. The warranty start from the day you received it.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
Members Returns Policy
Mixcder has extended the returns limit to 18 months for all Mixcder subscribed members.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Mixcder’s warehouse for inspection, the refund process will begin.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Mixcder’s online stores, please contact retailers for refunds.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Mixcder or Mixcder's authorized resellers are covered by an extensive warranty, starting from the date of purchase.
Mixcder's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Mixcder will offer a partial refund according to the usage time of the device.
Warranties on products are void after having been fully refunded.
Process:
For defective items that Mixcder needs to have returned, warranties on those replacements are voided if the wrong item is returned to Mixcder or if the defective item is not returned.
Valid proof of purchase:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
Mixcder is not liable for:
Any item not in its original condition is damaged or missing parts for reasons not due to our error and doesn't meet the warranty. For purchases not made directly through Mixcder’s official website , please contact retailers for return.