by Mixcder Support

Intro

Mixcder provides a straightforward warranty that is processed in the most hassle-free way possible. The full range of Mixcder products are covered by a 30-day worry-free return and 12-month manufacturer warranty for all customers and 18-monthes warranty for members. The warranty start from the day you received it.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Members Returns Policy

Mixcder has extended the returns limit to 18 months for all Mixcder subscribed members.  

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Mixcder’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, buyer is responsible for shipping costs
• For non-quality related warranty claims, Mixcder refunds the cost of the product itself
• Returns may be rejected if items do not meet the above requirements

 
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Mixcder’s online stores, please contact retailers for refunds.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Mixcder or Mixcder's authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Mixcder's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Mixcder will offer a partial refund according to the usage time of the device.

Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase
• Mixcder must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• It may be necessary to return an item for quality inspection

For defective items that Mixcder needs to have returned, warranties on those replacements are voided if the wrong item is returned to Mixcder or if the defective item is not returned.

Valid proof of purchase:

• Order number from online purchases made through Mixcder or Mixcder’s authorized resellers
• Sales invoice
• Dated sales receipt from an authorized Mixcder reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Mixcder quality control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Mixcder is not liable for:

• Loss of data incurred from use of Mixcder product
• Returning personal items sent to Mixcder

Any item not in its original condition is damaged or missing parts for reasons not due to our error and doesn't meet the warranty. For purchases not made directly through Mixcder’s official website , please contact retailers for return.