Warranty Q&A

by Mixcder Support

Who is covered?

This warranty is extended only to the original end-use purchaser or the person receiving the products as a gift, and shall not be extended to any other person or transferee.

What is not covered?

  1. Software, including the software added to the products through our factory.
    2. Integration system, software that included in the CD, etc.
    3. Usage that is not in accordance with product instructions.
    4. Failure to follow the product instructions.
    5 .Abuse firmware upgrade without the authorized technician’s guidance.
    6. Normal wear and tear.
    7. Defects resulting from improper or unreasonable use or maintenance; accident; excess moisture; insects; lighting; power surges; packing or shipping procedures; loss of damage to or corruption of stored data; damages caused by use with non Mixcder products; product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by this modifications.
    8. Products purchased from unauthorized distributors or resellers.
    9 .Lost or stolen products
    10. Free products
    11. Purchases without any proof of purchases
    12. Non quality-related issues (after 30 days of purchase)


Who are authorized Mixcder Retailers and Resellers?

Our major authorized Retailers and Resellers are on Amazon and Aliexperss platform. For more information, please contact us at support@mixcder.com.

When does the warranty begin?
It begins the day you place your order. The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions or contact us at support@mixcder.com
If you believe the item is defective and under warranty, please submit a warranty request to support@mixcder.com

What if I don’t have any proof of purchase?
If you made your purchase through authorized distributor or resellers, we may be able to locate your order using your email address, name or shipping address.
If you made your purchase through an authorized Mixcder Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

Will the warranty be renewed if my product is replaced/repaired?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.


What we will do?

During the warranty period, we will, at our sole option, repair or replace (using new or refurbished replacement parts) any defective parts within a reasonable period of time and free of charge.


What we will not do?

Pay shipping, insurance or transportation charges from your destination to ours, or any import fees, duties and taxes.


What you must do for Return & Replacements?

 If the reason for return isn’t quality-related, the customer shall pay the return shipping costs. Please contact the point-of-purchase directly for specific guidance on their Return & Replacements/warranty process.

Return Procedures: Please read warranty/return policy of your reseller first before sending items back to point-of-purchase. For example, if you bought your Mixcder products from Amazon.com, you should read the Return & Replacements policy (https://www.amazon.com/gp/orc/returns/homepage.html/ref=orc_surl_ret_hp?fg=1) and contact Amazon.com first. Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the product. If the product you received is suspected to be defective and the product warranty has not expired, the RMA number will allow Mixcder authorized reseller to track your return much easier and help them expedite processing your request. After receiving your RMA case number, pack the item(s) very well with original box and all the original accessories included. Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to send them back.

Replacement Services: If customers ask for replacement service, please contact point-of-purchase and follow their policy. Our technicians will inspect all items returned for replacement requests. If the returned product is found in working order, we will return the same item received. However customers shall be responsible for all shipping & handling charges incurred for getting the units back to customers. If returned products are found defective, we will replace the product and assume the shipping cost for sending back the replacement unit to customers. If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a “substitute” item at the same equal value. Our technicians will test the product before send out the replacement, any other demand for more than two times replacement for the same product during replacement limit will be rejected. Replaced products are warranted from the balance of the former warranty period.


What you must do to obtain Mixcder Limited Warranty Service?
Return product, with proof of purchase from an authorized Mixcder distributor or reseller, using the following procedures:
1. Please contact point-of-purchase and follow their policy for specific return and shipping instructions; or contact support@mixcder.com for help.
2. Label and ship the product, freight prepaid, to the address provided by the point-of-purchase or our Customer Service Team. 
3. Place any necessary RMA number on the warranty card instructed by the point-of-purchase or our Customer Service Team. Products not bearing a RMA number, where required, will be refused.


What is Repair Service Out Of Warranty?
Mixcder provides extra repair service for product that out of warranty, it is chargeable. The total fee contains device cost and service fee. Device cost (including accessories) is the standard uniform price provide by Mixcder. Different region may have different service fee, please contact the point-of-purchase to confirm that before you ask for this service. Our technicians will quote the total price after detect the product. If customers refused to repair after the quotation, customers need pay for the test fee, $3.5/hour. If agree with the quotation, test will be free. Repaired product out of warranty will obtain 3-month warranty from the date of product back to customers.


What is Warranty Forfeiture?

This warranty is void if purchase from unauthorized distributor or reseller. This warranty is void if the label bearing the serial number has been removed or defaced. This warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with. This warranty is void for mishandling, improper use, or defacing the product. Abuse firmware upgrade without the authorized technician’s guidance. This warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for RMA purposes. This warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by someone other than the appointed vender, souse, fission or the spare part has been over the period of warranty. This warranty is void if product is damaged due to improper working environment or operation. (For example, improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.) This warranty is void if damaged by the use of parts not manufactured or sold by Mixcder. Damage caused by improper installation of third-party products. This warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood, etc. Product beyond limited warranty.

What is Limitation of Liability?
Mixcder is not responsible for other extra warranty or commitment promised by distributors, resellers or dealers, if your reseller promised some extra commitment or warranty; please ask for written documents to protect your rights and interests.


Mixcder does not offer refunds under any circumstances. Please contact the point-of purchase and follow their refund/return policy.

Mixcder shall not be liable under any circumstances for any consequential, incidental, special or exemplary damages arising out of or in any connection with this agreement or the products, including but not limited to the lost profits, or any claim based on indemnity or contribution, or the failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Purchaser’s exclusive remedy, as against Mixcder, shall be the repair or replacement of defective parts. If Mixcder lists a product on its website specification in error or that is no longer available for any reason, Mixcder reserves the right to explain it without incurring any liability.